Refunds & Returns

Returning nonprescription items.

We reserve the right to limit or refuse any refund or exchange. All returns or exchanges are subject to a third-party verification process.
Most new, unopened items purchased from HBS or usehbs.com can be returned to HBS by mail within 30 days of purchase for exchange or refund. A full copy of our return policy including restrictions and requirements is available at usehbs.com.

  • Valid photo ID may be required for any return or exchange.
  • Items that are opened or damaged, missing a receipt, or do not pass our third-party verification process may be denied a refund or exchange. 
  • Items returned with the original receipt may receive a refund or credit in the amount of the original purchase price. If your purchase was made with a credit card or debit/cash card, your refund will be made to that card.
  • Items returned without a receipt may be exchanged for the same item or refunded as credit. A refund for such a return may be limited to the lowest advertised price in the 30-day period prior to the return. Returns lacking proof of purchase also may be limited or denied.
  • Refunds for items purchased online using PayPal will be issued in the form of a credit. Customers seeking a refund to their PayPal accounts must contact Customer Care at X-XXX-XXX-XXXX. 
  • Due to health and safety concerns, some products cannot be returned even if unopened and no refunds will be issued. 

Items purchased at usehbs.com that are eligible for return or exchange and returned by mail within 30 days of purchase. Call Customer Care at XXXXXXXXX before returning items by mail. We'll work with you to ensure that both your return and credit refund are processed accurately.

Returning Prescription items.

These policies do not apply to prescriptions. View the return policy for prescriptions purchased. If you have questions or concerns about prescription items ordered through use.com, call Customer Care at X-XXX-XXX-XXXX. Legal restrictions prevent prescriptions ordered online from being returned.

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